Help Center
Have questions? We're here to help
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Getting started
Four simple steps: 1) Select target country and trademark class 2) Submit trademark image and applicant info 3) Complete online payment 4) Our local attorney team handles the rest, you can track progress in real-time on the dashboard.
Just email, phone and password. For business users, we recommend adding company name for invoice purposes.
Yes. We provide free AI trademark search service with similar trademark analysis report in 3 seconds.
Yes. You can select multiple countries in one order. Series applications enjoy 15% discount.
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Orders and payments
We support WeChat Pay, Alipay and bank transfer. Bank transfer is recommended for business users.
Prices include official fees, local attorney fees and our service fees. No hidden charges.
We provide 24-hour no-worry refund guarantee. Within 24 hours of payment, if not yet submitted to authorities, full refund is available.
After order completion, apply for invoice in Order Management - Invoice Management. Issued within 1-3 business days.
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Trademark search
Trademark name, applicant, registration number, similar marks, status, etc. Supports text and image search.
Trademark outcomes are decided by each IP office. We provide pre-filing search, material review and risk guidance to reduce identifiable rejection risks.
Reports give risk scores 0-100: green (0-30) low, yellow (31-70) medium, red (71-100) high risk.
Trademark filing support across 190+ destinations, with professional advisor support.
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Trademark registration
Varies by country: China 6-12 months, US 8-12 months, EU 4-6 months, Japan 6-10 months.
Basic: business license (corp) or ID (individual), trademark image, goods/services list. Specifics vary by country.
Registering multiple goods/services classes in one application. We support flexible selection of 45 Nice classes.
Trademark outcomes are decided by each IP office. We provide pre-filing search, material review and risk guidance to reduce identifiable rejection risks.
Our team will help evaluate rejection reasons and provide review advice. Administrative or judicial appeals possible.
Most countries have 10-year validity, renewable indefinitely with each renewal lasting 10 years.
Choose based on your actual business scope. Consult our advisors for classification recommendations.
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Trademark declarations and transfers
US trademarks require Section 8 Declaration in years 5-6 and 9-10 to prove continued use, or risk cancellation.
Yes. Trademarks can be transferred globally. We provide full agency service for trademark transfer.
Transfer agreement, identity proof of both parties, trademark certificate, transfer application, etc.
China trademark transfer typically takes 6-8 months, US transfer about 4-6 months.
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Case progress and filings
Login and check My Cases page for real-time progress, documents, official letters and communications.
Yes. System pushes important updates via in-site messages, SMS and email.
Our attorneys receive official letters first and notify you within 2 business days with handling advice.
Yes. After successful registration, electronic certificate copies can be downloaded from dashboard.
Need more help? Contact support
For other questions, contact us by phone, email or an online support ticket.